Shipping Policy
18. SHIPPING POLICY
(1) Your lots can be packed and posted by our in-house packing service, please contact us by clicking on the 'request shipping' button within your invoice e-mail so we can quote accordingly, or contact us directly.
(2) For small to medium items in the UK we use Royal Mail or Parcel Force unless otherwise instructed. Whilst we pack to the very best of our ability, all parcels are sent at the purchasers’ own risk. Should you require an insured service we recommend using your own third-party courier or shipper.
(3) For large items in the UK we have a local, fully insured (up to £20k, but can insure individual items for more) courier who delivers door to door. If you request this service the courier will arrange this with you directly.
24. International shipping will be by arrangement and agreed in advance, and we may recommend using your own courier or shipping service. Please contact us directly.
25. You are under no obligation to use our P+P service therefore if you would rather collect in person or use your own courier for delivery of your item(s) then you are more than welcome to do so.
26. We are unable to advise actual costs by just looking at an item. Costs are based on the time it takes to pack items, packaging required and the weight of the items once packed. Postage or shipping costs will be based on current rates, taking into account the nature of the item(s) and postage or shipping regulations.
27. Collections from your home to sell - We ask for a Transportation donation of £50 per hour to take items to the Auction House, based on the item. Please arrange this with the Auctioneer or staff.
28. Collecting your new items in person - A porter will collect your items in the auction house and help you pack your vehicle if required.
29. Storage - If you have any unsold items or have bought items that are not collected on the day of the auction, there may be a storage charge if they are not collected within 7 days, without having an agreed collection or delivery date.